Guide to Ordering Flowers Online
Get started with the answers to the most frequently asked questions about ordering flowers online:
- How do I choose a florist?
- How do I choose a bouquet?
- Can I attach a greeting card?
- How do I place my online order?
- How safe is it to shop in an online store?
- How can I be sure that the flowers will be fresh/will be delivered on time?
- Can I order from outside the U.S./send flowers to another country?
How do I choose a florist?
On our Top Online Stores page you will see a list of the leading online flower stores, all of which allow you to browse their selection of flowers and to place your order online.
How do I choose a bouquet?
The stores offer pictures of all the available products on the website. You will usually be able to browse through the products by type (bouquets, plants, etc.), by event (wedding bouquets, funeral flowers, flowers for Valentine's, etc.), and by price range. Some stores offer additional gift deliveries such as chocolates or toys. Check the appropriate category and click on any product that catches your eye to see an enlarged picture. Remember that on top of the product price you will be charged for delivery and sometimes for sales tax.
If you have trouble choosing a bouquet, look for a tip page: the florists running the online store may offer you their professional advice on choosing the right flowers. In addition, note that the categories into the flowers are divided give you a hint on what bouquet is considered appropriate for what event.
Can I attach a greeting card?
Every online flower store will prompt you for card text in the process of placing your order. The text that you enter will be printed on a blank card and attached to the flowers.
How do I place my online order?
Most online flower stores (and online stores in general) allow you to purchase by credit card. You will be asked for your name and credit card details. You will also be asked to enter the flower recipient's address, the text to be printed on the card, and the date of delivery.
After you place the order, you will receive an email containing your online order confirmation number as well as the total amount charged to your credit card. Save the confirmation number, because you will need to specify it if you later contact the online flower store regarding your order -- for example, if you want to change the delivery date, if there is a problem with the delivery, if you want to cancel it, or if you have any questions about it.
How safe is it to shop in an online store?
Online stores use advanced encryption techniques to protect the information you sent through the website (especially your credit card number) from being intercepted. Once it is at the store, it is treated with the same care for privacy that the law requires of all stores. While no online payment process is 100% safe, statistics say that over 100 million US citizens have shopped online at least once, and cases of theft are extremely rare.
The store may want to use the email address you provide to send you information about special offers and flowers on sale. If you don't wish to receive such offers, look for the button that allows you to decline.
For more information, see our "Safe Shopping Online" page. For more information about shopping safely in a specific store, go to its website and look for the link that says "safety" or "privacy policy" (usually at the top or bottom of the screen).
How can I be sure that the flowers will be fresh/will be delivered on time?
Check the store's guarantee policy: many online flower stores have a 100% satisfaction guarantee and will offer you a refund or a resending of the flowers in case of unsatisfactory service.
Can I order from outside the U.S./send flowers to another country?
Most leading online florists offer complete international service. You will be able to place your order from anywhere around the world using an international credit card, and you will be able to send flowers to recipients anywhere around the world, as well. Look for the link that says "international deliveries" for delivery prices and special guidelines for sending flowers globally.
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